The happiness and satisfaction of my buyers is always my top priority. Please read the following policy carefully regarding refunds and returns for purchases:
- Digital Artwork
- Due to the nature of digital products, we do not offer refunds for digital artwork once the files have been delivered.
- If you experience technical issues with your files, please contact us at [Your Contact Information] within 7 days of purchase, and we will assist you to resolve the issue.
- Physical Artwork
- Refunds are offered in accordance with Australian Consumer Law. If an item is faulty, damaged, or does not match the description provided, you are entitled to a repair, replacement, or refund.
- If you believe your purchase meets these criteria, please contact us within 14 days of receipt with proof of purchase and supporting evidence (e.g., photographs).
- Change-of-mind refunds are not available for original or commissioned artwork.
- Commissioned Artwork
- Due to the personalized nature of commissioned artwork, refunds are not provided once the work has commenced.
- If you need to cancel your commission before work has started, please notify us immediately. A partial refund may be provided at our discretion.
- General Terms
- All refund requests must include proof of purchase, such as a receipt or invoice.
- Refunds will be processed using the original payment method within 14 business days of approval.
As an independent Artist, I appreciate your understanding and support of these terms.
Lee Wilde